![]() ![]() Has this happened to you? Please share your story in the comments! I’d love to know how prevalent this really is. In this situation, the seller has no comeback: the buyer has the pattern and their money back the seller is left with nothing but bitterness. They remove the money from the seller’s account and refund it to the buyer, thus making a mockery of the seller’s ‘no refunds/all sales are final’ policy. In these cases, PayPal seems to invariably side with the buyer (in the case of everyone I’ve spoken to about it, at least). However, sometimes a buyer files a claim with PayPal that the item was not what was expected, usually because they didn’t read the item title or description, just looked at the picture and assumed they were buying a ridiculously inexpensive handcrafted item (with no shipping charges!) instead of a PDF file containing the instructions to make the item themselves… ![]() ![]() For that reason, most digital sellers state that all sales are final. Rules that govern the sale and refund of physical items cannot apply to digital items: there’s no way to ‘return’ a digital item in exchange for a refund. PayPal’s user agreement specifies that items/transactions not eligible for PayPal Seller protection, include “Intangible items, including Digital Goods, and services.” So if you sell PDF files, eBooks, mp3 files, etc, there’s no Seller Protection for you. But, this Seller Protection only extends to sellers of tangible goods (i.e. Here’s the thing: PayPal offers a very nice Seller Protection package that covers sellers in the event of disputes or chargebacks. This is a very encouraging step in the right direction on PayPal’s part, so I want to make as many digital sellers aware of it as possible! For the first time ever (as far as I know) PayPal has taken the side of the seller in a dispute over the sale of a non-refundable digital item. ![]()
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